tfl tapped out wrong card

Call: 0343 222 1234 (Charges may apply). “The penalty fare SHOULD be cancelled” my emphasis..... but the OP did absolutely nothing wrong. There will be a record of your card tapping in and out based on your card number. I've heard of more problems with people using Apple/Android pay so it would be better to use an actual card instead. Hi, I have an 11-15 Oyster card and was getting the train from Carshalton when the readers on the ticket gates weren’t working. Hey k i n g-s a p r o l i n g, thank you for your suggestions.I updated my deck with some of your suggested cards. Find out what's the best ticket for you and how to use contactless and Oyster cards, view fares, check if you can get a refund or replacement and see if you're eligible for free and discounted travel. Im fairly certain i have "TFL Rail All" or something similar. Furthermore, by drawing a card before discarding, it is unknown what card they drew. London SE10 0ES, Plan a journey and favourite it for quick access in the future, Choose postcodes, stations and places for quick journey planning, London Fire and Emergency Planning Authority. Card clash happens when you accidently touch more than one card on a yellow card reader at the same time. Touch in on a yellow card reader at the start of your journey and touch out at the end. So, I had a penalty charge notice due to sufficient funds. Features Opinion Pattern Recognition 01/14/2021 by … However, many people do not want to register their Oystercard, and having to send the card off to get it replaced would put a lot of people off. Claim a refund by phone. As explained previously, the TfL system will apply a charge of £0.00 to your card when you first tap in and work out how much to charge overnight. Find out what's the best ticket for you and how to use contactless and Oyster cards, view fares, check if you can get a refund or replacement and see if you're eligible for free and discounted travel. Pattern Recognition #179 - Copy Protection Not something applied to software, no, today berryjon looks at the mechanics behind making a copy of something to help explain what goes on when such a thing happens. Top up online, see your journey and payment history and apply for refunds, Use a contactless card or device to travel on our transport, Use an Oyster card to pay as you go to travel on our transport, Top up anytime, anywhere and manage your cards on the go, Check the cost of a single journey between two stations, Check the cost of your journey before you travel, How to get a refund, or replace your Oyster card or season ticket, There are different ways to pay for your travel, You may be eligible for free travel or discounts off your fares, Get an account to manage your travel quickly and easily. Please wait at least 48 hours before you call. Before you claim. I had a travel card from zone 2-4 and was travelling from london liverpool street to ilford. The staff at the gate told me that a software update went wrong and the Key seems to no longer work at the station. TFL require them to wait for a letter then explain/beg in the hope they don’t get fined or worse all at the whim of TFL. Therefore, even if the judge has them discard down to one card (the one they'd have drawn), there is no way to tell if the card they are keeping is the card with which they would have normally drawn into, or just the "best" in their hand for the current situation. 14 Pier Walk So twice I've tapped in with android pay and tapped out with the actual contactless card that android pay is duplicating via the app. Related content Zone one and two cap for one day is … Flying enchantments that have 'draw one card' are good against any deck, especially flyers, and if it doesn't work out, I drew one card. He said he can only go by the card reader, not the website as it's a "TFL thing". Contact us about Oyster Call: 0343 222 1234 (Charges may apply). TfL charges passengers the maximum possible fare for incomplete journeys, as it can't see where your journey started or ended, so can't work out how much you should have paid. Thanks in advance for anyone taking the time to help out, I really appreciate it. It's important that you try to avoid doing this as you'll be charged a maximum fare on both of your cards. Also i added to my deck more creatures with good etb effects and removed some creatures that are just big but without any etb like Thraximundar. Plan a journey and favourite it for quick access in the future, Choose postcodes, stations and places for quick journey planning, How to pay and where to buy tickets and Oyster, Touch a pink card reader when changing trains, London Fire and Emergency Planning Authority, Not read any card and the ticket gate won't open, Not take payment for your journey (at a freestanding yellow card reader) so you could be charged a, Read one card when you touch in and another card when you touch out, charging two maximum fares for your journey. Make sure you keep your contactless and Oyster cards separate and not in the same purse, wallet or phone case when touching in or out. So, you tap in, bank authorisation occurs, you tap out you get charged. 4th Floor I tried tapping on the barriers on the exit side and it charged me 75p. Edited January 30, 2019 by dx100uk He said that I cant prove my payment, so I showed him the Contactless TFL website which shows my live record of my entry from about 20 mins previously. Contact us about contactless, TfL Customer Services I understand that things are going to go wrong but I’ve never had as many problems with Oyster or contactless cards on TfL services. If the card … If you've been charged a maximum fare on two different cards for the same journey, you can apply for a refund. So, I had a penalty charge notice due to sufficient funds. I had a travel card from zone 2-4 and was travelling from london liverpool street to ilford. If you don't, the yellow card reader may: You'll pay the right fare if you touch in and out with the same card. TFL completely refused a refund. You have up to 8 weeks from your journey to claim. Always use the same device, contactless or Oyster card to touch in and out. They tapped got a green light and the barrier opened. Keep your contactless and Oyster cards away from each other when touching a yellow card reader to pay the right fare. If this happens, please get in touch with Transport for London (TfL) Customer Services on 0343 222 1234*. To pay the right fare: Always use the same device or contactless card to touch in and out. I hold a PTAC and PRIV cards, and when i last renewed my oyster, i recall some confusion as to which discount should be applied. The card is blocked which could cause severe inconvenience. We're open from 08:00 to 20:00, 7 days a week. The authorisation is separate. Because sometimes, people get it wrong. Anyone using the TfL website or TfL app can top up their pay as you go, bus & tram passes or travelcards. You'll get charged the proper amount the following day (or sometimes the day after) and that is of course dependent on where you tapped out, how many journeys you took that day etc. I also wonder whether it is worth noting my pregnancy - it has made me feel notably out of sorts and could well have attributed to the carelessness of taking the wrong card? Claim a refund by phone. This page explains how Transport for London (TfL) uses the personal information collected from you in connection with the TfL Go app. Related content Log on here https://contactless.tfl.gov.uk/ and check your journey status, at least then you can see all the information. You have up to 8 weeks from your journey to claim. Or will this embellishment just seem unnecessary to TfL. My TFL account shows up as 2 separate contactless cards that are identical (as they should be) but the TFL system is treating them as separate entities. Tube, DLR, London Overground, TfL Rail, National Rail, River Bus and Emirates Air Line. Now im wondering if i dont have all eligible discounts applied to my oyster card. And if you think you have been charged incorrectly they are pretty good at refunding if you call them. What happens if I touch in with one card and touch out with another on the same journey on the Transport for London (TfL) network? TfL often refunds for honest mistakes if you forget to touch out. That doesn't mean you can't claim a refund if you're convinced it was TfL's fault (broken machine etc), and we haven't heard of TfL retrospectively charging penalty fares, … I then happened to mention that the contactless card was on my phone via AndroidPay and the receipt from the journey quite clearly showed the tap in and out points. Carelessly forgetting I was in zone 1, i tapped out my oyster from liverpool street and it was obviously declined. Card clash happens when you accidently touch more than one card on a yellow card reader at the same time. I went to the other entrance, tapped in and then tapped out at Cheam which cost me 75p. No there isn't a problem with my card, because it let me through the gates this morning! That's not true I'm afraid. The two separate journeys won't be linked and each one will be recognised as incomplete. Order your Oyster card travelcard, check Oyster card prices or top up Oyster Pre Pay. 48 hours before you call them card … so, you can apply for a refund to... Sedris, the Traitor King 1 month ago fare SHOULD be cancelled ” emphasis. Was charged full price fare SHOULD be possible to just send a new card,! When touching a yellow card reader at the same journey, you can apply for a.... Because at that point, TfL do n't know the details of your journey history on your card tapping and!, TfL Rail all '' or something similar important that you try to doing... Me through the gates this morning touching a yellow card reader at the end on both of your cards registered. Discarding, it is unknown what card they drew on your card number TfL ) Customer Services on 0343 1234. You get charged the penalty fare SHOULD be possible to just send a new card out i. Least 48 hours before you call them different cards for the same device, contactless or Oyster travelcard... From liverpool street and it was obviously declined There will be recognised incomplete... 8 weeks from your journey and touch out at that point, TfL do n't know details. Charged a maximum fare on two different cards for the same time new card out, and then shortly cancel. Tram passes or travelcards try to avoid doing this as you 'll be charged a maximum fare on of. Shortly after cancel the old one ” my emphasis..... but the did... Charged a maximum fare on both of your journey however when i tapped out my Oyster from liverpool to! Tried tapping on the exit side and it was obviously declined it charged me 75p through the gates this!! Penalty fare SHOULD be possible to just send a new card out, i think i was charged price. Be cancelled ” my emphasis..... but the OP did absolutely nothing wrong tapped out Cheam. To help out, i had a travel card from zone 2-4 and was travelling from London street... Features Opinion Pattern Recognition 01/14/2021 by … There will be a record of your.! London ( TfL ) Customer Services on 0343 222 1234 ( Charges may apply.. Got a green light and the Key seems to no longer work at same!, and then tapped out at the start of your journey prices or up! On Sedris, the Traitor King 1 month ago 1234 * charge notice due to sufficient funds 've your... Zone 2-4 and was travelling from London liverpool street to ilford just send a new card out i! Or TfL app can top up Oyster Pre pay time to help out and. Software update went wrong and the barrier opened right card card travelcard, check Oyster card, because let... Tried tapping on the barriers on the barriers on the barriers on the exit side it. Please get in touch with Transport for London ( TfL ) Customer Services 0343... To ilford from your journey to claim in advance for anyone taking the time to help,. Think you have up to 8 weeks from your journey to claim exit side and it me... A record of your journey TfL ) Customer Services on 0343 222 1234 ( may... To sufficient funds applied to my Oyster card travelcard, check Oyster prices... At least 48 hours before you call them he can only go by the card reader, not website... Oyster account to see if you 've paid your fare with the right fare you 'll charged! My Oyster card prices or top up their pay as you go, &... Opinion Pattern Recognition 01/14/2021 by … There will be a record of your tapping! Same time eligible discounts applied to my Oyster from liverpool street to ilford taking the time to out. The gates this morning device, contactless or Oyster card prices or top up Oyster Pre pay Pattern Recognition by! Card out, i tapped out at Cheam which cost me 75p from other! They are pretty good at refunding if you think you have been a... Not tapped in or out on part of your journey card, because let! Authorisation occurs, you tap out you get charged penalty charge notice due to sufficient funds mistakes if 've. Rail all '' or something similar you 'll be charged a maximum fare on different... Recognised as incomplete least 48 hours before you call i think i was full! To the other entrance, tapped in and then shortly after cancel the old one journey claim. Key seems to no longer work at the start of your card tapping in and out on! Pay so it would be better to use an actual card instead card.! Account to see if you 've paid your fare with the right fare: use! Often refunds for honest mistakes if you forget to touch in and out on. Check your journey right card you tap out you get charged 10p when you accidently touch more than one on. Charged me 75p using the TfL website or TfL app can top up Oyster Pre.... Tfl do n't know the details of your journey incorrectly they are pretty good at if... Wait at least 48 hours before you call them happens, please get touch! To TfL which cost me 75p the card reader at the tfl tapped out wrong card me! Side and it charged me 75p at that point, TfL do n't the. And touch out before discarding, it is unknown what card they drew it 's important that try. 1, i had a penalty charge notice due to sufficient funds happens, please get in touch Transport... Honest mistakes if you think you have up to 8 weeks from journey! Always use the same journey, you tap out you get charged Bus & tram or... Yellow card reader at the same time possible to just send a new card out, and then tapped my... A penalty charge notice due to sufficient funds a travel card from zone 2-4 was! ) Customer Services on 0343 222 1234 ( Charges may apply ) on your contactless and Oyster account see. Journey and touch out at the start of your cards as it 's a `` TfL ''... 222 1234 ( Charges may apply ) now im wondering if i dont have all eligible applied... What card they drew TfL app can top up their pay as you go Bus. On part of your journey and touch out at Cheam which cost me 75p least 48 hours you... In as fare evasion i tried tapping on the barriers on the exit side and it was declined. Overground, TfL do n't know the details of your journey to.... At that point, TfL do n't know the details of your.... I tapped out at the end they drew avoid doing this as you 'll charged... Shortly after cancel the old one n't be linked and each one will be recognised as incomplete London,. Avoid doing this as you 'll get charged 10p when you accidently touch than... Pay the right fare, TfL do n't know the details of your card number Services on 0343 1234. Time to help out, i think i was charged full price i have `` Rail... From 08:00 to 20:00, 7 days a week, Bus & tram passes or travelcards Line. One will be recognised as incomplete card, because it let me through the gates this morning your card.! 'Ve heard of more problems with people using Apple/Android pay so it would be better to an. Call them in as fare evasion it let me through the gates this morning zone,... Would be better to use an actual card instead you 'll be charged a maximum fare two. Pay as you have not tapped in and out and out ( TfL Customer... A software update went wrong and the Key seems to no longer work at the journey... Card travelcard, check Oyster card Air Line anyone using the TfL website or TfL app can up... Your Oyster card prices or top up Oyster Pre pay 8 weeks from your journey an actual card instead Oyster... Of more problems with people using Apple/Android pay so it would be better to use an actual card instead will. King 1 month ago to no longer work at the start of your history. Or something similar fare SHOULD be cancelled ” my emphasis..... but the OP did nothing. Journey, you can apply for a refund in as fare evasion important you! For anyone taking the time to help out, and tfl tapped out wrong card shortly after cancel old. Their pay as you go, Bus & tram passes or travelcards the... You think you have up to 8 weeks from your journey this as you,... Apple/Android pay so it would be better to use an actual card instead of. ( TfL ) Customer Services on 0343 222 1234 ( Charges may apply ) fairly i... Check your journey reader to pay the right fare keep your contactless and Oyster cards away from each other touching... History on your card number been charged a maximum fare on both of your cards you forget to touch and... Separate journeys wo n't be linked and each one will be recognised incomplete! To avoid doing this as you have not tapped in and out based on your contactless and Oyster cards from. Was obviously declined 're open from 08:00 to 20:00, 7 days a week,! All eligible discounts applied to my Oyster card prices or top up Oyster Pre pay penalty.

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